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Booking Conditions

BOOKING CONDITIONS

  1. RESERVATIONS: All bookings are subject to availability at the time the written booking and appropriate payments are received at our offices. Should it be impractical for a written booking to arrive at our offices prior to client’s departure (i.e. in the case of last minute bookings made by telephone) receipt of payment by credit card or any other arrangement mutually agreed constitutes acceptance of our Booking Conditions. No Booking can be regarded as firm until confirmation and payment is received.
  2. INSURANCE: As a condition of booking you are required to take out our recommended holiday, insurance or arrange a policy yourself providing comparable or greater cover under all sections.  Our insurance is considered to provide adequate cover for normal requirements and it is your responsibility to arrange any additional cover you may require. It is strongly recommended that insurance is taken at the time of booking.
  3. PAYMENT: When making a booking LESS THAN 12 WEEKS prior to departure, payment in full is required at the time of booking. When making a booking MORE THAN 12 WEEKS prior to departure a deposit is required as follows.

Accommodation Only                                              £75.00 per apartment per week
Flight:                                                      as per relevant Tour Operator’s requirements.
Hotel:                                                      as per relevant Hotel requirements.
Air Package Holiday                                                as per relevant Tour Operator’s requirements.
Car Hire:                                                  £50.00 per vehicle per week

  1. SPECIAL REQUESTS: We will endeavour where possible to meet any special request made in writing but NO GUARANTEE CAN BE GIVEN. If your special request can only be met at additional cost you will either be invoiced for the amount due prior to your departure or advised of the procedure for payment at your resort. UNLESS specifically agreed by us in writing we cannot accept any booking which is conditional on the satisfaction of a special request.
  2. IF YOU WISH TO ALTER YOUR BOOKING: If you wish to alter your booking we will do our best to help. An administration fee will be levied for each alteration made. If you wish to alter your booking within 6 weeks of departure, cancellation charges could apply
  3. CANCELLATION: If a booking or part thereof is cancelled we must receive written advice of the cancellation signed, wherever possible by the person who signed the Booking Form and the relevant Tout Operator’s charges will apply. See Tour Operators Conditions) Apartments:

Period before schedule departure                                              Cancellation charges as
During which we receive written notification           a % of total costs
More than 56 days                                                                   DEPOSIT
56 to 42 days                                                                           50%
42 to 28 days                                                                           90%
28- Departure day                                                                    100%
You may be able to make a claim under any insurance policy arranged as in Booking Conditions 2 above if your claim falls within the terms of the policy.

  1. FLIGHTS: We are agents for various ATOL holders and in the provision of charter based flights we act as retail travel agents for those Tour Operators. You will receive your confirmation of booking and an invoice directly from the Air Seat provider concerned thus establishing your contract with them and your right to reimbursement under the Civil Aviation Authority ATOL Bonding Scheme should this be appropriate. The protection afforded by the ATOL Boding Scheme relates to your flight only. All flight reservations are subject to the Booking and Transportation Conditions of the Air Seat Provider.
  2. AIR HOLIDAY PACKAGE: The air holiday package provided by Skyline Travel Ltd, since we hold an Air Travel Organiser’s Licence Skyline travel Ltd are fully boned with the Civil Aviation Authority Our ATOL number is ATOL 6161.
  3. CAR HIRE; We act as introductory agents and shall not be held liable for any loss, damage or injury however caused. Your contract is with the hire company operators whose terms and conditions are detailed on the contract signed on collection of the vehicle.
  4. DESCRIPTIONS: The descriptions in our literature are prepared in good faith and are believed to be accurate but we cannot be held liable for the temporary or permanent withdrawal of any resort facility or service not advised to us prior to your departure or that is not under our direct control.
  5. BUILDING WORK: Building work and noise are unavoidable in developing resorts. It is the case that some resort areas continue to expand and it can happen that construction work may begin in the vicinity without our knowledge. We will always do our best to inform you of the facts in advance but if this is not possible please accept our apologies. We will endeavour to move passengers where possible away from any disturbances however this is not always possible and is sometimes beyond our control, We are however, under no obligation to do so. .In some resorts the provision of roads, power and water supplies etc does not always keep pace with the demands for rapid tourist development, so you may experience problems with, for example plumbing or drainage.
  6. DISABLED: Many apartments are not equipped to cater for the needs of disabled guests, it is therefore most important that reservations are informed of your special needs when enquiring about a holiday.
  7. LIFEGUARDS: Please note lifeguards are not always present at resort complexes.
  8. IF WE ALTER YOUR ACCOMODATION. Every effort is made to maintain arrangements as advertised but because they are planned many months in advance changes may occur for reasons which are totally beyond our control. Should it be necessary to change your accommodation we undertake to provide alternative or the same or superior standard at no extra costs to yourselves?
  9. NUMBER OF NIGHTS: The “No of nights” stated in all the price panels refers to the number of nights accommodation booked for you, Some flights are night flights – when you arrive in the resort your room is available for you as it has been reserved for the whole night. This, therefore, counts as one of your holiday nights. In general the majority or our properties can be occupied from 16.00 hours on the arrival date stated and vacated by 10.00 hours on the departure date show. We reserve the right to impose charges in the late vacation of the property.
  10. THE ACCOMODATION: The accommodation is reserved exclusively for the persons named or numbered on the booking form. Certain standards of behaviour are expected from the various local communities and clients are requested to observe them  We reserve the right to terminate your holiday without notice if we are of the opinion that your behaviour  causes distress, damage, danger annoyance to other clients, employees, property or third party. If Skyline Travel Ltd or our local representatives, the property owner or any person in authority prevents you from travelling or asks you to vacate your accommodation because you appear to be likely to cause discomfort or disturbance to other people our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to refund, compensation or costs that you may incur. In addition, you will be responsible for any expenses we may incur as a result of you behaviour.
  11. MAID SERVICE: Maid service does vary and ranges from preparation only with linen and towels to five days a week full maid and laundry service. Please check with your Travel Consultant for details applicable to your particular accommodation. Should you require additional linen or extra clean, these can be arranged before you travel or in resort for a small charge. We do ask that all guests ensure that their accommodation is left tidy on departure and all rubbish removed, as charges may be imposed on clients who leave properties in an unsatisfactory condition. .
  12. PROBLEMS: If a problem should arise we must insist that it is first brought o the attention of the Reception and or Management Company responsible for your complex who will usually be able to resolve any difficulty in resort (details of who to contact will be on your accommodation voucher) Should this not be the case you should make representation to our overseas contact whose name, and contact telephone numbers are included in your travel documentation and they will take matters on, on your behalf. If the problem cannot be resolved, full details must be received at our offices no later than 14 days after return to UK. We undertake to make necessary enquiries and reply within 28 days.
  13. DISPUTES In the event of any dispute, our liability shall not exceed the charge for the holiday accommodation provided. Any litigation will be subject to English Law
  14. APARTMENT CONTENTS: Due to apartments being privately owned (Unless otherwise states) not all apartments have the same contents i.e. Television, Safe etc.

 

 
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